Due to our items being custom-made, we do not offer returns or exchanges.
We only offer store credit sent in the form of a gift card code to the email you provided at checkout. This gift card will never expire until used. We only offer store credit if an item is damaged and proof has been provided. We triple check all items before shipping and take photos to ensure that each customer receives the best quality item! You should expect to receive your store credit within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process your store credit (3-5 business days).
If you need to return an item,please reach out to us via the Contact Us tab.
We offer shipping throughout the US, Canada, Australia, and the UK. Note that any international orders will be responsible for any custom fees.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We offer shipping through USPS only.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.